Foremost: $40,000 saved in year one
An AI voice agent replaced Foremost's manual inbound call workflows, cutting costs, eliminating wait times, and letting the team focus on what machines can't do.
- $40,000
- Annual cost reduction
- 60%
- Calls resolved by AI
- <2 sec
- Average response time
- 94%
- Customer satisfaction (AI calls)
Foremost's customer support team was overwhelmed with inbound calls: policy inquiries, claims status checks, billing questions. Each call required a live agent and averaged 7 minutes, with peak hours creating 20-minute wait times. The team was spending most of its time routing and answering repetitive questions instead of solving complex problems. Volume was growing 15% year-over-year, but headcount couldn't keep pace.
Dafinitiq deployed AI voice agents (powered by Hilda) to handle inbound call routing and tier-1 support. The system answers calls within two seconds, identifies the caller's need using natural language, resolves ~60% of calls without a human transfer, and routes complex cases to the right agent with a full call transcript ready on screen. Integration with Foremost's existing CRM and policy management system took three days.
“Dafinitiq's voice agents now handle the bulk of our inbound calls. Our team focuses on complex issues, and customers get instant answers. The ROI was visible within the first month, we didn't expect it to work this well, this fast.”
Services Used
- AI Voice Agents
- CRM Integration
- Workflow Automation